Terms & refunds

Who you are buying from

Inzerra LLC
5090 Richmond Ave, Unit 662, Houston, TX 77056-7402
Questions, refunds and cancellations: hello@webuyusedtoiletpaper.com — a person reads that inbox, or use the contact form.

What we issue

The catalog is the controlling record for each issued article. The specification printed on its product page governs the item, its quantity, materials, delivery and any stated limitations. No representation is made beyond that record.

Shipping

Delivery to the United States. Shipping cost is included in the price shown — there is no separate charge at checkout. Articles delivered by email are sold wherever payment can be taken, because nothing is carried. Orders are dispatched within 3 business days and typically arrive in 5–10 business days. If we cannot ship within 30 days of your order we will contact you to offer either your consent to the delay or a full refund. Any import duty or tax charged on delivery is set by the destination and is not ours to waive.

Refunds

A change of mind is not refunded. An article that arrives as specified is final. Every item is made or packed for the order that asked for it, so there is no stock for a returned one to go back to. This is written here rather than discovered at the point of asking.

If an article arrives damaged, incorrect, or does not arrive at all, write to hello@webuyusedtoiletpaper.com with your order number. We replace it or refund it in full. That is not a courtesy and there is no cap on it.

If an order cannot be fulfilled after it is paid for — a supplier withdraws it, or we cannot ship within 30 days — it is refunded in full without you having to ask.

Articles delivered by email are issued the moment payment clears, and ordering one is a request for it to be delivered immediately. Where local law gives you a cancellation period on a distance purchase, that period ends when the file is sent. Statutory rights that cannot be waived are unaffected by anything on this page.

Repeating deliveries

Where a product offers a repeating delivery, the price and the interval are shown on the product page and again in your cart before you pay. You are charged automatically at that interval until you cancel. Cancel by replying to any order email or writing to hello@webuyusedtoiletpaper.com — no phone call, no retention script, no form to hunt for. Cancelling stops future charges; it does not refund a delivery already sent, though a delivery that arrived damaged, wrong or not at all is covered above.

The Buyback Program

What the Office buys. The Office buys used toilet paper that it issued: rolls of toilet paper bought on this website. Each paid order of eligible paper registers its rolls to the buyer’s Holdings, and makes the buyer an Operative, one per email address. Rolls from anywhere else are not bought.

How a sale is made. The buyer reports rolls used on Form 26, then sells used rolls on Form 28, the Deed of Transfer, at the bid the Office has posted at that moment. Title to those rolls passes to the Office when the Deed is signed. The seller disposes of the rolls in the ordinary way, on the Office’s behalf; the Office does not take possession of them, and nothing is ever to be sent to us. Rolls may be sold for 365 days after the order is paid, up to 200 rolls per Operative in any 30 days.

Price. The Office sets the bid and may change it at any time, without notice; the current and past bids are published on the Buyback Program page. A signed Deed always settles for the amount shown when it was signed.

Settlement. Every signed Deed opens a Case, which settles no later than 30 days after signing. Findings issued during review never change the amount. Settlement is promotional store credit: no cash value, not transferable, no fees, never exchanged for cash. It is applied automatically at checkout, on any future order without a subscription, once the balance reaches $0.05, on a device where the buyer has opened their Holdings, and never below Stripe’s 50-cent minimum. It expires 12 months after the Operative’s most recent settlement.

Refunds. A fully refunded order is withdrawn from the Program: its unsold rolls lapse, an unsettled Case they went into is withdrawn, and credit they earned is taken back. Credit a refunded order spent is returned. A partial refund changes nothing.

Changes and closing. The Office may pause the Desk immediately for fraud, abuse or a legal requirement. It may close the Desk, or end or change the Program, for any other reason by giving 30 days’ notice by email and on the Program page; orders paid after notice is given do not register rolls. In every case, signed Deeds settle and settled credit is honored until it expires. The Buyback Program is run by a private company and is not affiliated with any government.

Payment

Card payments are processed by Stripe. We never see or store your card number. Every price on this site is in US dollars, wherever you are.